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NEWS
Free help for lemon caravan buyers
Independent body offers free legal advice for disgruntled buyers of poorly built caravansTo combat the growing problem of ‘lemon’ caravans, the Caravan Council of Australia has introduced a new, initially free legal advice service for disgruntled caravan buyers.
However, the independent organisation said free legal advice is only available to owners of caravans and camper-trailers “who have serious unresolved technical problems with their vehicle”.
“This service is available only for alleged major defects involving compliancing and safety where discussions with the supplier have failed to satisfactorily resolve the issues,” the CCA’s Colin Young said.
Complainants are asked to provide a few photos if possible to illustrate any issues, and complete a form supplied by the CCA.
A Statutory Declaration from the complainant is also required before the supplier is contacted.
“(Completed forms) will be examined in strict confidence by an independent professional experienced engineer, and an accredited experienced solicitor - without cost - to determine whether any legal action is likely to favourably resolve the issue(s),” Young said.
The CCA can also provide indicative costs for any legal action, such as a Letter of Demand which usually costs around $400-500 depending on complexity.
“If the claim is deemed to be justified, and likely to be satisfactorily resolved, the solicitor will provide a completely-free – without any obligation whatsoever – initial telephone discussion, for up to 20 minutes,” he said.
The Caravan Council of Australia was set up four years ago by former employee of the Recreational Vehicle Manufacturers Association of Australia (RVMAA) Colin Young to help raise RV manufacturing standards and protect buyers from shonky caravan builders.
For further information or to request a form, contact Colin Young at caravancouncil@optusnet.com.au
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Written byChris Fincham
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Please see our Editorial Guidelines & Code of Ethics (including for more information about sponsored content and paid events). The information published on this website is of a general nature only and doesn’t consider your particular circumstances or needs.
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